These read the following FAQs. Many of the questions you have can be answered below. If you have further questions, you can contact the organizors. Their contact information is located at the bottom of the page. As the date gets close, you may find their response time will be longer than normal because of busy schedules, so please make sure your answer is not already answered below.
I purchased online and have not recieved my tickets yet.
Please review the online purchasing instructions that advise we do not send out tickets, you simply print out your paypal receipt/confirmation email and use that as your ticket at the door. If you have lost your receipt, your name will be listed at the door.
Which night did I buy tickets for, I don't remember
Your paypal receipt reflects which night you made your purchase.
Can we switch nights?
Unfortunately, we cannot switch your ticket date. You will need to purchase additional tickets for the night you would like to attend.
How do we get to the Cathedral?
St. Mary's Cathedral is located at 203 E. 10th St, Austin Texas 78701. The nearest cross street is Brazos. It is located in downtown Austin, not far from the Capital. You can take I35 to 10th street and travel west on 10th St to Brazos. It is next to the Fox 7 News Studio and is a large Gothic-style Cathedral.
Are tickets refundable?
No, we are not able to refund tickets.
Will we be assured a seat?
Seating begins at 7pm this year. The Cathedral holds 500 seated people. We are selling 500 tickets. After 7:30pm we will open the door to non ticket holders to fill up no show seats and for standing room only areas. If you have purchased a ticket, you should be able to be seated provided you arrive by 7:30pm. After 7:30pm we cannot guarantee seating. You will be considered a no show. Also, when being seated please respect any seats that are reserved. These seats are reserved for volunteers or performers. It might seem as if no one is going to sit there, but that is because they are working right until the very beginning of the program. Late arrivals may also be asked to wait until a moment of applause in between a number being performed before entering and being seated.
Where do we park?
Parking is mainly on the street. There is some limited parking in the garage behind the Cathedral. There will be plenty of street parking since the majority of businesses will be closed at that hour. NOTE: New City of Austin parking meters now charge for parking on the street until Midnight on Thursdays through Saturdays. Be prepared with quarters. The show runs approximately two hours.
There are handicap parking spaces in the alley behind the Cathedral, the alley is between 9th and 10th streets and entered from Brazos street. The show has sold out every year, so the later you arrive the harder it will be to find parking.
Is there handicap access?
There is a handicap ramp entrance to the left of the main entrance of the church. Handicap (wheelchair) seating can be arranged in advance by calling 512-472-4540. You can be seated at the back of the church where the Cathedral has shortened pews specifically allocated for wheelchairs.
Where are the restrooms?
There are no restrooms in the main Cathedral. The restrooms are located in Rectory Building, next to the Cathedral Church, and in the Donahue Center, which is behind the Church. It might be difficult to get up during the performance. We do advise that you visit the restroom before the program begins and during the intermission. The first half of the show will last approximately one hour and the second half approximately 50 minutes. If you must leave during the performance please try to exit quietly. The large double doors to the rear of the Church make a very loud noise when closed.
Can I bring my children?
Due to performance interuptions and audience complaints we no longer allow children under the age of 6 years of age. Tickets for ages 6 and above or at the same price as general admission. There are no additional discounts.
I have other questions, who do I contact?
You can e-mail: firstname.lastname@example.org